8 Perfect Murders by Peter Swanson

I am uncomfortable with "unreliable narrator" stories but the plot and mystery of this one is interesting.  The casual psychopathy & sociopathy of most of the characters is also very uncomfortable. 3/5 Stars.

The Heilmeier Catechism

George H Heilmeier directed the United States Defense Advanced Research Project Agency from 1975 to 1977.  He created the following 9 questions for the agency and grant applications to evaluate research programs:

• What are you trying to do? Articulate your objectives using absolutely no jargon.
• How is it done today, and what are the limits of current practice?
• What is new in your approach and why do you think it will be successful?
• Who cares? If you are successful, what difference will it make?
• What are the risks?
• How much will it cost?
• How long will it take?
• What are the midterm and final "exams" to check for success?

These questions became known as the "Heilmeier Catechism" and we still use them.

Inhibitor Phase by Alastair Reynolds

Fantastic. 5/5 Stars.

The Year's Best Science Fiction 2002 19th annual collection ed. by Gardner Dozois

Many of the stories were very good and I had read very few of them so it was enjoyable. 4/5 Stars.

Devoted by Dean Koontz

The occult horror & terrible science detracts from the story but it's still enjoyable, 3/5 Stars.

Fuzzy Nation by John Scalzi

Lots of fun, 5/5 Stars.

Closer to truth: Asking the Ultimate Questions with the Great Thinkers of Our Time by Robert L Kuhn

I watch some of the "closer to truth" youtube videos sometimes; a few of the episodes I have seen appear in this audible collection.  The popular, approachable metaphysics is sometimes fun and sometimes not very exciting.  3/5 Stars.

Dispatcher by John Scalzi

An odd, interesting premise and fun detective story, 4/5 Stars.

Sooley by John Grisham

I always enjoy Grisham's books and sometimes prefer the "sports" novels.  This one does not disappoint, 5/5 Stars.

Dark Victory by Jason Anspach & Nick Cole

The series continues, 5/5 Stars.

Forward Collection on Audible by Blake Crouch et. al.

Audible gathered great stories by the most-popular writers and the collection is very good, 4/5 Stars.

Missing You by Harlan Coban

Extremely thrilling and engrossing, but too many "B stories" with too much confluence, 4/5 Stars.

Galaxy's Edge Takeover by Jason Anspach & Nick Cole

The adventures continue in "season 2."  Fun, 5/5 Stars.

customer delight level objectives (DLO's)

Most technology organizations have embraced the shift away from 20th century service level agreements (SLAs) and 19th century availability measures of "mean time between failures" (MTBF)  mean time to repair (MTTR).  Everyone is looking at service level objectives (SLO's) which are customer-perspective measures of your service, outage budgets, and service level indicators (SLI's).  SLI's are numerical observations and, one hopes near-isomorphic mappings to SLOs.

I perceive that direct customer feedback, engagement, & emotion are missing from our measurements.  When we formulate our objectives, measurements, and actions, we make terrible assumptions about what our customers want, how they feel, and if they like what we have delivered.

I am therefore proposing that instead of Service Level Objectives and outage budgets we should start with Customer Delight Objectives (DLOs).  Delighting customers is all that matters.  We ignore direct customer feedback, customer sentiment, and customer promotion of our service at our peril.