Devoted by Dean Koontz

The occult horror & terrible science detracts from the story but it's still enjoyable, 3/5 Stars.

Fuzzy Nation by John Scalzi

Lots of fun, 5/5 Stars.

Closer to truth: Asking the Ultimate Questions with the Great Thinkers of Our Time by Robert L Kuhn

I watch some of the "closer to truth" youtube videos sometimes; a few of the episodes I have seen appear in this audible collection.  The popular, approachable metaphysics is sometimes fun and sometimes not very exciting.  3/5 Stars.

Dispatcher by John Scalzi

An odd, interesting premise and fun detective story, 4/5 Stars.

Sooley by John Grisham

I always enjoy Grisham's books and sometimes prefer the "sports" novels.  This one does not disappoint, 5/5 Stars.

Dark Victory by Jason Anspach & Nick Cole

The series continues, 5/5 Stars.

Forward Collection on Audible by Blake Crouch et. al.

Audible gathered great stories by the most-popular writers and the collection is very good, 4/5 Stars.

Missing You by Harlan Coban

Extremely thrilling and engrossing, but too many "B stories" with too much confluence, 4/5 Stars.

Galaxy's Edge Takeover by Jason Anspach & Nick Cole

The adventures continue in "season 2."  Fun, 5/5 Stars.

customer delight level objectives (DLO's)

Most technology organizations have embraced the shift away from 20th century service level agreements (SLAs) and 19th century availability measures of "mean time between failures" (MTBF)  mean time to repair (MTTR).  Everyone is looking at service level objectives (SLO's) which are customer-perspective measures of your service, outage budgets, and service level indicators (SLI's).  SLI's are numerical observations and, one hopes near-isomorphic mappings to SLOs.

I perceive that direct customer feedback, engagement, & emotion are missing from our measurements.  When we formulate our objectives, measurements, and actions, we make terrible assumptions about what our customers want, how they feel, and if they like what we have delivered.

I am therefore proposing that instead of Service Level Objectives and outage budgets we should start with Customer Delight Objectives (DLOs).  Delighting customers is all that matters.  We ignore direct customer feedback, customer sentiment, and customer promotion of our service at our peril.