Software Engineering presentations for a non-technical audience

Hilary Nussbaum has some thin but interesting advice for development managers who are trying to communicate what they have done to a non-technical audience.  She concentrates on three measures of code velocity to illustrate a team's success at planning and execution.  But she also recommends discussing customer-affecting reactive support incident volume to reflect quality.  She frames her advice as a CTO talking to her board of directors but the ideas are applicable to a development manager at any level of any organization.