I somehow missed Ryan Kitchens' awesome talk at SRE-Con. Ryan's talks are always spectacular and controversial. But this one is especially fun. He goes deep into how we communicate and has lots of references for further reading. The biggest take-away is that we should concentrate more on learning and less on process. I especially love his concept of a 2-D timeline that describes many parallel factors in what went right and what went wrong. Don't miss this one!
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