In addition to using the books and writings of Frances Frei on Trust, most of us can improve our joy, engagement, and productivity at work by establishing habits that help us overcome our negativity and pesky cognitive biases that prevent effective collaboration. A friend pointed me at this jesuit priest's analysis of "negativity poisoning" in relationships as well as this excellent, more-serious, deeper, and extended version of an aphorism called Hanlon's Razor: "Never ascribe to malice what is adequately explained by stupidity." I frequently quote Hanlon's Razor but have never considered how broadly applicable it could be overcoming some of our serious cognitive biases at work and in our personal relationships.
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