Someone pointed me at this fascinating Boston Globe opinion piece that is worth sharing. It has some interesting insights but is an inadequate summary of the 25-year study on which the author's concepts are based. The Atlantic article she cites is another great companion piece. As the author says, "Living in a society means encountering people who test us, or annoy us, or infuriate us—or to whom we ourselves are tiresome, annoying, and infuriating." Trying to remove all friction is fruitless and counter-productive.
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